Privacy Policy

At Stellar Graphics, the protection of your Privacy is extremely important to us and we are bound byand conform to the Australian National Privacy Guidelines (which are part of the Privacy Act) and alsoadhere to the Anti-Spam Regulations.

Stellar Graphics is committed to ensuring that your privacy is protected. Should we ask you to providecertain information by which you can be identified when using this service, then you can be assured thatit will only be used in accordance with this privacy statement.

Stellar Graphics may change this policy from time to time by updating this page. You should check thispage regularly to ensure that you are happy with any changes. This policy is effective from July 2008.

What we collect: Personal data we collect is that which you provide us with, information such as: Name, contactinformation including email address, demographic information such as address and post code, other informationrelevant to customer surveys and/or offers and payment information for transactional purposes only.

What we do with the information: We require this information to understand your needs and provideyou with a better service, and in particular for the following reasons: Internal record keeping, we mayuse the information to improve our products and services to our customers, we may periodically sendpromotional emails about new products, special offers or other information which we think you may findinteresting using the email address which you have provided, we may use the information to customisethe website according to your interests.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorisedaccess or disclosure we have put in place suitable physical, electronic and managerial procedures tosafeguard and secure the information we collect online.

Credit card information is not provided to us directly, it is only provided to PayPal Australia Pty Ltd, oncea payment is authorised we only receive the proceeds, not the information you provide them.
 
The information and files you provide Stellar Graphics are encrypted with 128bit encryption, so that itcan only be open and read by Stellar Graphics. This is done to ensure that all your personal information,the content of your PhotoBook or any other job, as well as your personal details are secured.
 
Controlling your personal information: We will not sell, distribute or lease your personal information tothird parties unless we have your permission or are required by law to do so. We may use your personalinformation to send you promotional information about our own service.
 
You may request details of personal information which we hold about you under the Data Protection Act1998. A fee of $55 may be charged for this service. If you would like a copy of the information held on youplease email: craig@stellargraphics.com.au. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible to amend this.
 
This Service is an Australian website and your access to and use of the service is subject to the laws ofSouth Australia, Australia and the parties submit to the exclusive jurisdiction of the courts of that state.You must ensure that your access to our service is legal by the laws that apply to you.

Terms & Conditions

Disclaimer: Stellar Graphics will not be held responsible for any errors or omissions in the files yousupply us, we print what you give us. Stellar Graphics will not be held responsible for the colourreproduction of your photographs. Colours vary from computer to computer. It is your responsibility tocolour correct your photos.

Apple’s iPhoto program will warn you if the image is not suitable for printing by showing a symbol whichis a black exclamation mark contained inside a yellow triangle. We can print these photos at an inferiorresolution, however it is entirely at your own risk, and we will not be held liable for the results.
 
Checking your PhotoBook: When we receive your book we assume that the PDF of your book is setup correctly.We check your file only to ensure that your file will actually print what you have sent to us. We do notcheck the content of your book.

Orders: Only upon the receipt of a confirmation email from Stellar Graphics that states your order hasbeen uploaded successfully and that payment was successful, can you consider the order accepted andin production. In case you selected the option to send your completed file on a CD to us via post, thisprocess will take longer. Once we receive your order and payment, the order cannot be cancelled for anyreason whatsoever, and no refunds will be issued.
 
Copyright: Stellar Graphics will not be held liable for any copyright issues relating to your PhotoBook,your are solely responsible for all copyright issues concerning your order.

Shipping Australian Orders: We ship Australia wide using Australia Post’s Express Post service andgoods are delivered to your designated address. Please allow 3 days or more from despatch to receiveyour order, most orders will be received within 10 days. A full list of Express Post terms and conditionsare available at http://www.auspost.com.au

Shipping NZ and UK Orders: These orders are handled by Australia Post’s normal Air Mail service, and assuch we do not track these shipments. Please allow 7 days or more from despatch to receive your order,most orders will be received within 14 days. Registered post is available at an extra cost if you wish.

Stellar Graphics does its best to complete and dispatch all orders within 7 days from receipt.If for whatever reason delivery will be delayed we will email you, however a delay in delivery will not beaccepted as a reason for an order cancellation or request for any form of compensation.

All PhotoBooks are professionally handled and packed in dedicated packaging to avoid any damageduring delivery.
 
Warranty: We will replace your book on a return to depot basis for production flaws that are a result ofthe production process. We will not replace books that have mistakes that are the fault of the customer.Warranty is on a return to depot basis. Freight costs are not covered by this warranty. No claimswhatsoever will be recognised after seven (7) days from you receiving your product or products.

All prices shown on this website are in Australian dollars.

If you would like more information about Stellar Graphics terms and conditions, please email us.