Frequently asked questions about our Photo Books & Calendars
Q: How long do files take to upload?
A: As a guide a 15mb file should take around 25 minutes to upload to our system depending on your connection. We base this time on a 256k broadband connection.
Q: How long does it take until i receive my Photo Book or Calendar?
A: We aim to send your item within 7 days of receiving your order, in Australia most orders will be received within 10 days, orders placed from New Zealand and the United Kingdom will be received within approximately 14 days.
Q: What happens if i place the wrong photo in my Photo Book or Calendar?
A: When we receive your book or calendar we assume that the PDF is setup correctly.We check your file only to ensure that your file will actually print what you have sent to us. We do not check the content of your book, and as such you are entirely responsible for the content you place within your artwork.
Q: What if I have placed an order and want to cancel it?
A: Once we receive your order and payment, the order cannot be cancelled for any reason whatsoever, and no refunds will be issued.
Q: What happens if my book or calendar has been damaged in the post?
A: We take great care when we package our items, firstly in bubble wrap and then in cardboard, before sealing them in a water tight polypropylene bag, so the chances of receiving a damaged item are very low. If your item is damaged in the post, please contact us within 7 days of receiving it, then post the item back to us, and we will gladly replace the item free of charge. We will not replace an item if you do not contact us within 7 days of receiving it. Return postage of a damaged item is entirely at the customers cost.
Q: How many pages are in your Photo Books?
A: A 20 page book has 10 sheets printed on both sides, a 40 page book has 20 sheets printed on both sides.
Q: What sort of paper do you use?
A: Our photo books and calendars are printed on the same silk coated acid free paper with only the paper weight varying. Our photo book inside pages are printed on 170gsm weighted paper, with the wire bound covers printed on 250gsm, our calendars are printed on 250gsm throughout.
The paper is manufactured from Elemental Chlorine Free pulp which is
harvested from sustainably managed plantations and forests. The Paper
Mill is accredited with ISO14001 (Environmental Protection) and ISO9002
(Quality Control) ensuring an environmentally friendly, quality paper.
The paper also qualifies for ISO9706 (Permanent Paper) and is acid free
allowing for archival storage for up to 200 years.
If you would like an answer to a specific question not listed here, please feel free to email us.